银行自助终端设备的人机工程学应用研究
摘 要：用户操作银行自助终端过程中，主要通过肢体触觉和视觉两个方面与自助终端设备产生人机交互行为。文章以人机工程学理论为基础，通过实地考察研究归纳出影响银行自助终端设备人机交互体验的相关因素，从操作和视觉的角度，针对银行自助服务大厅常见的立式和柜式两种自助服务终端，提出人机工程方面的尺寸合理化建议，为银行自助终端设备的设计提供了切实可行的理论指导依据。
关键词：银行；自助终端；人机工程学
中图分类号：TB472 文献标识码：A
文章编码：1672-7053(2018)01-0053-02
Abstract：People communicate with bank self-help terminal through visual sense and operation. Firstly, this paper emphasizes the importance of ergonomics to self-help terminal. Secondly, considering visual sense and operation this two kinds ways of communication between human and machines，this article analysis the proper size of angle and height of screen, height of operating station and so on, based on practical observation and preferring others articles. Finally, this paper provides the reference of size for the bank self-help terminal design.
Key Words：Bank; self-help terminal; ergonomics
